Shipping & Payment

Yes, we offer Shop Pay Installments. Shop Pay Installments is a payment option for customers with a US shipping address whose orders are valued between $50.00 USD - $17,500.00 USD.

Rates can be 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

The installment payment options are as follows:

Four biweekly, interest-free payments for orders valued $50.00 - $999.99 USD*.
Eligibility check has no impact on credit.

Monthly payments for orders valued $150.00 - $17,500.00 USD*.
These payments must be attached to a debit card
These payments are interest-bearing from 10-36% APR and may be paid in 3, 6, or 12 months, depending on the purchase amount.

With this method, a customer's payments may be reported to a credit bureau.
It is possible that depending on the customer's repayment behavior, that their credit score may be impacted either positively (positive repayment history could possibly impact it positively) or negatively (e.g. for missed payments).

*For example an $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.

PHYSICAL GOOD RETURNS

If you are unsatisfied for any reason with your physical product purchase, please contact us within 30 DAYS of purchase to return an item.

Returned items must be in their original packaging, velvet sleeves and in new and unworn condition, free from any marks or scratches resulted by accessory attachments.

The purchase price of the returned product/s minus the original shipping charges will be refunded to the payment method used at the time of purchase.

We do not provide return shipping labels, nor are shipping costs refunded. Pack the item/s to be returned securely in the original parcel. We are not responsible for packages sent to us that are lost or damaged during return shipment.

For timely processing, please email returns@biofieldtuning.com with your return’s tracking number once you have shipped your return to us.

Return Address:

BioSona, LLC
Attn. Returns Department Order# (insert your order#)
382 Hercules Drive, Suite 11
Colchester, Vermont US 05446

Please include the following information with your return:

• Your full name
• Order number
• Email address associated with your order
• Purpose for the return

DIGITAL GOOD RETURNS

In the event you purchase a digital product (such as an audio/video session) try it for 30 days.

If you are not satisfied, we will refund or exchange your purchase. However, many people report that the more they listen to a virtual audio/video session, the more benefits they derive from it.

We suggest waiting two to three days between sessions as they can be potent and in some cases, create a cleaning/detox response.

Please email us at returns@biofieldtuning.com regarding your inquiry for your digital product purchase.

You can edit or cancel unfufilled orders on your own, without the assistance of our community support team.

To see if you can edit/cancel your order:

1. Login to your Biofield Tuning account
2. On your Order History page, click the "Edit or Cancel" link located at the right of the order you want to edit/cancel.
3. If your order is eligible for editing/canceling, follow the instructions
4. If your order is not eligible, contact our community support team at info@biofieldtuning.com for assistance

Please be sure to carefully inspect the contents of your package as soon as it is received. We are unable to process missing item claims that exceed the 30 day inspection window.

If you have received your order and it is damaged, please first contact your carrier for determining the whereabouts of our package. Next, contact info@biofieldtuning.com within 30 days of delivery date to file a damage claim. We will work toward providing you with a replacement item as soon as your claim is processed.

After 30 days of delivery, a damaged shipping claim cannot be made.

Once your return is received by our returns department, product(s) will be inspected to ensure they are in like new condition and contain all screws & packing materials prior to processing your refund.

Processing and product assessment may take up to 3 days. You will receive an email from our store once your refund has been fully processed.

Refunds will be issued in the same manner in which the item or items were paid and can take 5-10 business days to appear on your statement depending on the banking institution. If after 10 business days your refund does not reflect in your account, please contact us at returns@biofieldtuning.com

Biofield Tuning offers 3 different shipping carriers:

• USPS (United States Postal Service)
• UPS
• DHL

Your cart will automatically evaluate your shipping provider options based on your shipping destination and what you order. During the checkout process, you will find a list of shipping provider options for your shipping destination and the costs for each option. Depending on your shipping destination and the amount of your order, you may have limited shipping provider options.

All orders are shipped from our warehouse based in Colchester, Vermont in the United States.

Charges vary based on the weight of your package and your shipping location. You will find costs and options available to you during the checkout process.

The length of time it will take for you to receive your order depends on your location and the shipping option you have chosen.

Once we have shipped your order, you will receive a confirmation email with your tracking number.

If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.

We are unable to assist customers with order status once an order has left our warehouse.

We mail most of our small orders in padded shipping envelopes and larger orders in boxes. All large Biofield Tuning maps and mats are shipped in poster tubes.

PHYSICAL PRODUCTS:

Biofield Tuning currently ships its tuning forks and other physical products to the following countries:

• United States
• Puerto Rico
• Australia
• Canada
• European Union
• Hong Kong
• New Zealand
• South Africa
• Switzerland
• United Kingdom

DIGITAL PRODUCTS:

We sell our digital products (such as audio and video products) to all of the above countries and several others.

If you are able to access this FAQ and are not on the list of countries (above) it's possible that you may be able to purchase digital goods from our store.

If you discover you have entered the wrong shipping address, please contact us as soon as you are able at info@biofieldtuning.com with the correct address so we can do our best to make necessary adjustments prior to creating your shipping label.

If we are unable to intercept your order, please be aware we are not responsible for orders shipped to an incorrect address due to customer error. Once your label has been created/printed, your package may be on its way to our shipping carrier and we will be unable to support the change request.

Orders returned incorrect, missing, or undeliverable addresses will be refunded, minus the original shipping fee or reshipped for an additional postage fee. Orders that have been shipped can often be intercepted by the carrier or held at the shipping facility for pick-up

Yes, if you would like to receive a package at your PO Box, you must select USPS (United States Postal Service) as your shipping carrier.

If you would like to order using DHL or UPS, you will need to supply a non PO box shipping address

Applicable taxes (including Value Added Taxes (VAT) and duties for our international customers) are reflected in your shopping cart.

Every country has its own set of regulations and sets their tax and import duty rates. Our store is programmed to pull this information and charge you appropriately.

• If we charge tax, VAT, and/or duties in our cart, you should not be responsible for that tax in your country before receiving your goods.
• Based on an upgrade to a more sophisticated tax software, some items that had not been taxed in the past may now be (classes and/or live webinars).

South Dakota customers must report and pay sales tax on purchases made on our store to their state tax authority.

Generally, orders placed after 10 am ET Monday-Friday will ship within 1-2 business days.

Special priority is given to EXPRESS shipments, however, based on volume we are unable to guarantee shipping within 24 hours.