Frequently Asked Questions
Our most frequently asked questions are listed below. Click on a category to reveal the full list of questions.
After reviewing the FAQs if you still require assistance please use the "Contact Us" link in the footer. Response times may take up to 48 hours.
Thank you for being a Biofield Tuning customer!
You can edit or cancel certain orders on your own, without the assistance of our community support team.
To see if you can edit/cancel your order:
- Sign in to your Biofield Tuning Store account.
- On your Order History page, click the "Edit or Cancel" link located at the right of the order your want to edit/cancel.
- If your order is elegible for editing/canceling, follow the instructions.
- If your order is not eligible, contact our community support team at info@biofieldtuning.com for assistance.
It may take us up to 3 business days to process your refund request.
When we process your request, you will immediately receive a confirmation email with your refund information.
Once you have received the refund confirmation email, it may take up to 7 business days to receive the refund in your bank, credit card or PayPal account.
To confirm receipt of your refund please check your bank, credit card or PayPal account.
If after 7 business days your refund does not reflect in your account, please contact us at returns@biofieldtuning.com
PHYSICAL GOOD RETURNS
We accept returns of physical items in original packaging (including blue velvet pouches), within 30 days of receipt. We do not refund original shipping costs and we DO NOT provide return shipping labels.
You are responsible for the shipping costs of returning physical goods to us.
Refunds will be applied to original payment method after a full inspection of returned items. Please note that if you have attached a Handle Extender, Contour Boot, or Circuit Boot to your fork, this may result in a partial refund if the attachment has made an indentation on the stem of the tuning fork as we cannot return them to inventory.
Please include the following information with your return:
-
Your full name
-
The order number
-
The email address you used to purchase the items in our store
-
Reason for the return
For timely processing, please email us at RETURNS@BIOFIELDTUNING.COM with your return tracking number once you have shipped your return to us.
Please return the item(s) to us at:
BIOSONA, LLC
ATTN. RETURNS DEPARTMENT ORDER # (add your order number here)
382 HERCULES DRIVE, SUITE #11
COLCHESTER, VERMONT US 05446
DIGITAL GOOD RETURNS
In the event you purchase a digital product (such as an audio/video session) try it for 30 days.
If you are not satisfied, we will refund or exchange your purchase. However, many people report that the more they listen to a virtual audio/video session, the more benefits they derive from it.
We suggest waiting two to three days between sessions as they can be potent and, in some cases, create a cleaning/detox response.
Please email us at returns@biofieldtuning.com regarding your inquiry for your digital product purchase.
Biofield Tuning currently sells all of its products to the following countries:
- United States & Puerto Rico
- Australia
- Canada
- European Union
- Hong Kong
- Mexico
- New Zealand
- South Africa
- Switzerland
- United Kingdom
We currently do not ship to the rest of the world, but are able to sell our digital products (such as audio files, video files and digital classes and all other products that do not require shipping) to some other countries.
If you are able to access this FAQ and are not on the list of countries (above) it's possible that you may be able to purchase digital goods from our store.
Generally, orders placed after 10 am Monday-Friday will ship within 1-2 business days.
Special priority is given to express shipments but we can not guarantee that they will be shipped within 24 hours.
Once your order has shipped you will receive a confirmation email with your tracking number.
DELIVERY TIMES ARE ESTIMATED BY YOUR CHOSEN COURIER AND ARE NOT GUARANTEED. THIS IS ESPECIALLY TRUE OF USPS.
Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.
If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.
Please be advised that we are not responsible for orders shipped to an incorrect address due to customer error. It is very important that you make sure everything on your order is correct before you finalize the order. Once your label has been created/printed, we are not responsible for any address changes, as this typically means your package is on its way to our shipping carrier.
If you have received a notice from your carrier saying your package was delivered but you have not received it, we recommend checking with neighbors, then following up with your carrier.
DELIVERY TIMES ARE ESTIMATED BY YOUR CHOSEN COURIER AND ARE NOT GUARANTEED. THIS IS ESPECIALLY TRUE OF USPS.
Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.
If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.
We mail most of our small orders in padded shipping envelopes and larger orders in boxes.
All maps and mats are shipped in poster tubes.
Charges vary based on the weight of your package and your shipping location. You will find costs and options available to you during the checkout process.
Biofield Tuning uses USPS (United States Postal Service), UPS and DHL to ship our packages.
Your cart will automatically evaluate your shipping provider options based on your shipping destination and what you order. During the checkout process, you will find a list of shipping provider options for your shipping destination and the costs for each option.
Depending on your shipping destination and the amount of your order, you may have limited shipping provider options.
Of the three carriers we use (USPS, DHL and UPS) only USPS (United States Postal Service) can ship to PO boxes.
If you would like to ship with UPS or DHL, you will need to supply a non PO Box address.
We ship all orders from Colchester, Vermont in the United States.
Applicable taxes (including Value Added Taxes (VAT) and duties for our international customers) are reflected in your shopping cart.
Every country has its own set of regulations and sets their tax and import duty rates. Our store is programmed to pull this information and charge you appropriately.
- If we charge tax, VAT, and/or duties in our cart, you should not be responsible for that tax in your country before receiving your goods.
- Based on an upgrade to a more sophisticated tax software, some items that had not been taxed in the past may now be (classes and/or live webinars).
Shop Pay Installments is a payment option for customers with a US shipping address whose orders are valued between $50.00 USD - $17,500.00 USD.
Rates can be 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
The installment payment options are as follows:
- Four biweekly, interest-free payments for orders valued $50.00 - $999.99 USD*.
- Eligibility check has no impact to credit.
- Monthly payments for orders valued $150.00 - $17,500.00 USD*.
- These payments must be attached to a debit card
- These payments are interest-bearing from 10-36% APR and may be paid in 3, 6, or 12 months, depending on the purchase amount.
- With this method, a customer's payments may be reported to a credit bureau.
- It is possible that depending on the customer's repayment behavior, that their credit score may be impacted either positively (positive repayment history could possibly impact it positively) or negatively (e.g. for missed payments).
*For example an $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.
Audio or video products you purchase from us, can be accessed in your Biofield Tuning Digital Library.
This means no matter where you are in the world, as long as you have access to the internet, you can watch and listen to all your favorite Biofield Tuning digital purchases in one easy-to-access, convenient location.
To access your Digital Library:
Click on the "Access My Digital Library" link in the footer of this website. Or click here.
*If you are in a country outside of the United States, Canada, the United Kingdom, Europe, Australia and New Zealand, and can no longer access your digital library, please reach out to us at info@biofieldtuning.com