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Non-US customers may have to pay duties and/or import VAT.  Click here to learn more.

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Tuning Forks & Kits
Level 1 Beginners Sound Healing Training
Recorded Audio Sessions
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Our Most Frequently Asked Questions

Our most frequently asked questions are listed below. Click on a category to reveal the full list of questions.

After reviewing the FAQs if you still require assistance please use the "Contact Us" link in the footer. Response times may take up to 48 hours.

Thank you for being a Biofield Tuning customer!

PHYSICAL GOOD RETURNS 

We accept returns of physical items in original packaging (including blue velvet pouches), within 30 days of receipt. We do not refund original shipping costs and we DO NOT provide return shipping labels. 

You are responsible for the shipping costs of returning physical goods to us. 

Refunds will be applied to original payment method after a full inspection of returned items. Please note that if you have attached a Handle Extender, Contour Boot, or Circuit Boot to your fork, this may result in a partial refund if the attachment has made an indentation on the stem of the tuning fork as we cannot return them to inventory. 

Please include the following information with your return: 

  • Your full name 

  • The order number 

  • The email address you used to purchase the items in our store 

  • Reason for the return

For timely processing, please email us at RETURNS@BIOFIELDTUNING.COM with your return tracking number once you have shipped your return to us. 

Please return the item(s) to us at: 

BIOSONA, LLC 

ATTN. RETURNS DEPARTMENT ORDER # (add your order number here) 

382 HERCULES DRIVE, SUITE #11 

COLCHESTER, VERMONT US 05446 

  

DIGITAL GOOD RETURNS 

In the event you purchase a digital product (such as an audio/video session) try it for 30 days.

If you are not satisfied, we will refund or exchange your purchase. However, many people report that the more they listen to a virtual audio/video session, the more benefits they derive from it. 

We suggest waiting two to three days between sessions as they can be potent and, in some cases, create a cleaning/detox response. 

Please email us at returns@biofieldtuning.com regarding your inquiry for your digital product purchase. 

It may take us up to 3 business days to process your refund request. 

When we process your request, you will immediately receive a confirmation email with your refund information. 

Once you have received the refund confirmation email, it may take up to 7 business days to receive the refund in your bank, credit card or PayPal  account. 

To confirm receipt of your refund please check your bank, credit card or PayPal account.

If after 7 business days your refund does not reflect in your account, please contact us at returns@biofieldtuning.com

You can edit or cancel certain orders on your own, without the assistance of our community support team.

To see if you can edit/cancel your order:

  1. Sign in to your Biofield Tuning Store account. 
  2. On your Order History page, click the "Edit or Cancel" link located at the right of the order your want to edit/cancel.
  3. If your order is elegible for editing/canceling, follow the instructions. 
  4. If your order is not eligible, contact our community support team at info@biofieldtuning.com for assistance.

We are not responsible for returns or missing items if you have not opened your package within the 30 day return window.

We ship all orders from Colchester, Vermont in the United States.

Biofield Tuning uses USPS (United States Postal Service), UPS and DHL to ship our packages.

Your cart will automatically evaluate your shipping provider options based on your shipping destination and what you order. During the checkout process, you will find a list of shipping provider options for your shipping destination and the costs for each option. 

Depending on your shipping destination and the amount of your order, you may have limited shipping provider options.

Free shipping is valid only for orders shipped via USPS standard ground shipping in the continental United States.

  • Shipping costs over $28 USD are not eligible.
  • Free shipping cannot be combined with other promotions or discounts.

Charges vary based on the weight of your package and your shipping location.  You will find costs and options available to you during the checkout process.

Generally, orders placed after 10 am Monday-Friday will ship within 1-2 business days.

 

Special priority is given to express shipments but we can not guarantee that they will be shipped within 24 hours.

 

Once your order has shipped you will receive a confirmation email with your tracking number.

 

DELIVERY TIMES ARE ESTIMATED BY YOUR CHOSEN COURIER AND ARE NOT GUARANTEED. THIS IS ESPECIALLY TRUE OF USPS.

 

Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.

 

If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.

We mail most of our small orders in padded shipping envelopes and larger orders in boxes.

All maps and mats are shipped in poster tubes.

If you have received a notice from your carrier saying your package was delivered but you have not received it, we recommend checking with neighbors, then following up with your carrier.

 

DELIVERY TIMES ARE ESTIMATED BY YOUR CHOSEN COURIER AND ARE NOT GUARANTEED. THIS IS ESPECIALLY TRUE OF USPS.

 

Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.

If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.

Biofield Tuning currently sells all of its products to the following countries:

  • United States & Puerto Rico
  • Australia
  • Canada
  • European Union
  • Hong Kong
  • New Zealand
  • South Africa
  • Switzerland
  • United Kingdom

We currently do not ship to the rest of the world, but are able to sell our digital products (such as audio files, video files and digital classes and all other products that do not require shipping) to some other countries.

 

If you are able to access this FAQ and are not on the list of countries (above) it's possible that you may be able to purchase digital goods from our store.

Please be advised that we are not responsible for orders shipped to an incorrect address due to customer error. It is very important that you make sure everything on your order is correct before you finalize the order. Once your label has been created/printed, we are not responsible for any address changes, as this typically means your package is on its way to our shipping carrier. 

Of the three carriers we use (USPS, DHL and UPS) only USPS (United States Postal Service) can ship to PO boxes.

If you would like to ship with UPS or DHL, you will need to supply a non PO Box address.

Applicable taxes (including Value Added Taxes (VAT) and duties for our international customers) are reflected in your shopping cart.

Every country has its own set of regulations and sets their tax and import duty rates.  Our store is programmed to pull this information and charge you appropriately.

  • If we charge tax, VAT, and/or duties in our cart, you should not be responsible for that tax in your country before receiving your goods. 
  • Based on an upgrade to a more sophisticated tax software, some items that had not been taxed in the past may now be (classes and/or live webinars).

Shop Pay is an express checkout option designed to enhance the shopping experience on Shopify-powered stores. It allows customers to save their email, credit card, and shipping information for faster and more convenient checkouts.

What are the benefits of using Shop Pay?

  • Streamlined Checkout: Saves payment and shipping information for quicker future purchases.
  • Secure Data Storage: Stores customer information securely on Shopify’s PCI-compliant servers.
  • Order Tracking Management: Integrates with the Shop App for real-time order tracking.
  • Support for Pickup and Delivery Options: Offers in-store pickup or local delivery during checkout.
  • Enhanced Customer Experience: Reduces cart abandonment and supports multiple languages.

For comprehensive information on Shop Pay, the best resource is the Shop Help Center. You can find detailed information on setting up Shop Pay, managing settings, and understanding features.

To avoid using Shop Pay, G Pay, or other express checkout options, and to select a manual payment method, please follow these steps:

  1. At your cart, click on “Checkout”.
  2. When the Shop Pay “Confirm it’s You” window appears, click the “X” to close the window. Do not enter any code, and ignore any text that may have been sent to your phone or email.
  3. Scroll down the page and click “Continue to Shipping”.
  4. Select your preferred shipping method (if applicable).
  5. Scroll down and click on “Continue to Payment”.
  6. Click on and select your preferred method of payment (Credit card, PayPal, etc.).
  7. Complete your order.

For comprehensive information on Shop Pay, the best resource is the Shop Help Center. You can find detailed information on setting up Shop Pay, managing settings, and understanding features.

Shop Pay Installments allow US residents paying in US dollars to pay for their purchases over time, making larger expenses more manageable.

Key details about Shop Pay Installments:

  • Interest-Free Payments: Split purchases between $50 and $999.99 into four bi-weekly, interest-free payments.
  • Monthly Installments: For purchases between $150 and $20,000, opt for monthly payments over 3, 6, or 12 months with interest rates from 0% to 36% APR.
  • No Impact on Credit Score: Applying does not affect credit scores, but monthly plans may be reported to credit bureaus.
  • Convenient Reminders: Receive email and SMS reminders before each payment is due.
  • Eligibility: Available to U.S. residents over 18, paying in USD, and powered by Affirm..

The Shop App is a digital shopping assistant developed by Shopify to enhance the online shopping experience for both consumers and merchants. It integrates with Shopify-powered stores to streamline checkout, track orders, provide personalized recommendations, and help customers discover local businesses.

What are the key features of the Shop App?

  • Streamlined Checkout: Integrates with Shop Pay for quick and easy purchases, reducing cart abandonment.
  • Order Tracking: Allows real-time tracking of orders, reducing the need for customer support inquiries.
  • Personalized Recommendations: Suggests products based on shopping history to encourage repeat purchases.
  • Local Business Discovery: Helps customers find and support nearby stores, benefiting small and independent businesses.

 

Audio or video products you purchase from us, can be accessed in your Biofield Tuning Digital Library.

This means no matter where you are in the world, as long as you have access to the internet, you can watch and listen to all your favorite Biofield Tuning digital purchases in one easy-to-access, convenient location.

To access your Digital Library:

Click on the "Access My Digital Library" link in the footer of this website.  Or click here.

*If you are in a country outside of the United States, Canada, the United Kingdom, Europe, Australia and New Zealand, and can no longer access your digital library, please reach out to us at info@biofieldtuning.com