Frequently Asked Questions
Our most frequently asked questions are listed below. Click on a category to reveal the full list of questions.
After reviewing the FAQs if you still require assistance please use the "Contact Us" link in the footer. Response times may take up to 48 hours.
Thank you for being a Biofield Tuning customer!
You can edit or cancel certain orders on your own, without the assistance of our community support team.
To see if you can edit/cancel your order:
- Sign in to your Biofield Tuning Store account.
- On your Order History page, click the "Edit or Cancel" link located at the right of the order your want to edit/cancel.
- If your order is elegible for editing/canceling, follow the instructions.
- If your order is not eligible, contact our community support team at info@biofieldtuning.com for assistance.
PHYSICAL PRODUCTS
In the rare instance your item arrives defective or damaged we will replace the item. Should this happen, please contact us at returns@biofieldtuning.com .
DIGITAL PRODUCTS
Digital products (audio/video sessions) can be returned for a refund if dissatisfied, or exchanged on a case-by-case basis. Please email us at returns@biofieldtuning.com regarding your inquiry regarding your digital product purchase.
The Biofield Tuning Store accepts returns of unopened gift items in the original packaging within 30 days of purchase for store credit or a return of funds to the original method of payment.).
If you received a Biofield Tuning product as a gift and wish to return it for store credit, please contact us at returns@biofieldtuning.com.
You are responsible for the cost of shipping the item back to us. Please include a small note with a brief explanation with your return so that we can process your refund in a timely manner.
Send all items to:
BIOSONA, LLC
ATTN. RETURNS DEPARTMENT ORDER #(add your order number here)
382 HERCULES DRIVE, SUITE #11
COLCHESTER, VERMONT US 05446
Once we have received your return, you will receive an email from us with a gift code which can then be used in our store.
In order to initiate a return/refund, please email us at RETURNS@BIOFIELDTUNING.COM
The following information must be included in your email:
- Your full name
- The order number for the item/items you wish to return
- The email address you used to purchase the items in our store
- All of the items you would like to return
- The reason for returning the items
We CANNOT process returns/refunds without first receiving this information from you at the above email address.
Once we have received your email, we will respond with instructions on how to move forward.
Please note, it may take up to 15 business days to process a refund.
It may take us up to 3 business days to process your refund request.
Once we process your request, you will immediately receive a confirmation email with your refund information.
Once you have received the refund confirmation email, it may take up to 7 business days to receive the refund in your bank, credit card or PayPal account.
To confirm the receipt of your refund please, check your bank, credit card or PayPal account.
If after 7 business days, your refund does not reflect in your account, please contact us at returns@biofieldtuning.com
PHYSICAL PRODUCTS
For Returns Originating Within the United States
The Biofield Tuning Store accepts returns of physical items, in the original packaging, within 30 days of purchase for a refund, minus postage.
To begin the return process please see "How to Initiate a Refund/Return" in this FAQ section.
For Returns Originating Outside of the United States
Although the Biofield Tuning store will accept returns of physical items, in the original packaging, within 30 days of purchase for a refund, we DO NOT provide return shipping labels.
The customer will be liable for the shipping costs of returning physical goods to us.
To begin the return process please see "How to Initiate a Refund/Return" in this FAQ section.
DIGITAL PRODUCTS
For Domestic & International Orders
In the event you purchase a digital item such as an audio session or video and are not satisfied, we will refund your purchase. However, many people report that the more they listen to a virtual audio/video session, the more benefits they derive from it.
Please remember, we do suggest waiting three days or so between sessions as they can be potent and in some cases create a detox response).
- Any item purchased more than 30 days prior is not eligible for return.
- All course tuition is non-refundable. (Course funds are fully transferable if a request is received 10 days prior to the course start date. If a transfer request is made less than 10 days prior to the course start date, your tuition will be considered forfeit and is neither transferable nor refundable).
Biofield Tuning currently sells all of its products to the following countries:
- United States & Puerto Rico
- Australia
- Canada
- European Union
- Hong Kong
- Mexico
- New Zealand
- South Africa
- Switzerland
- United Kingdom
We currently do not ship to the rest of the world, but are able to sell our digital products (such as audio files, video files and digital classes and all other products that do not require shipping) to some other countries.
If you are able to access this FAQ and are not on the list of countries (above) it's possible that you may be able to purchase digital goods from our store.
Generally, orders placed after 10 am Monday-Friday will ship within 1-2 business days.
Special priority is given to express shipments but we can not guarantee that they will be shipped within 24 hours.
Once your order has shipped you will receive a confirmation email with your tracking number.
DELIVERY TIMES ARE ESTIMATED BY YOUR CHOSEN COURIER AND ARE NOT GUARANTEED. THIS IS ESPECIALLY TRUE OF USPS.
Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.
If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.
Please be advised that we are not responsible for orders shipped to an incorrect address due to customer error. It is very important that you make sure everything on your order is correct before you finalize the order. Once your label has been created/printed, we are not responsible for any address changes, as this typically means your package is on its way to our shipping carrier.
If you have received a notice from your carrier saying your package was delivered but you have not received it, we recommend checking with neighbors, then following up with your carrier.
DELIVERY TIMES ARE ESTIMATED BY YOUR CHOSEN COURIER AND ARE NOT GUARANTEED. THIS IS ESPECIALLY TRUE OF USPS.
Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.
If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.
We mail most of our small orders in padded shipping envelopes and larger orders in boxes.
All maps and mats are shipped in poster tubes.
Charges vary based on the weight of your package and your shipping location. You will find costs and options available to you during the checkout process.
Biofield Tuning uses USPS (United States Postal Service), UPS and DHL to ship our packages.
Your cart will automatically evaluate your shipping provider options based on your shipping destination and what you order. During the checkout process, you will find a list of shipping provider options for your shipping destination and the costs for each option.
Depending on your shipping destination and the amount of your order, you may have limited shipping provider options.
Of the three carriers we use (USPS, DHL and UPS) only USPS (United States Postal Service) can ship to PO boxes.
If you would like to ship with UPS or DHL, you will need to supply a non PO Box address.
We ship all orders from Colchester, Vermont in the United States.
Applicable taxes (including Value Added Taxes (VAT) and duties for our international customers) are reflected in your shopping cart.
Every country has its own set of regulations and sets their tax and import duty rates. Our store is programmed to pull this information and charge you appropriately.
- If we charge tax, VAT, and/or duties in our cart, you should not be responsible for that tax in your country before receiving your goods.
- Based on an upgrade to a more sophisticated tax software, some items that had not been taxed in the past may now be (classes and/or live webinars).
Shop Pay Installments is a payment option for customers with a US shipping address whose orders are valued between $50.00 USD - $17,500.00 USD.
Rates can be 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
The installment payment options are as follows:
- Four biweekly, interest-free payments for orders valued $50.00 - $999.99 USD*.
- Eligibility check has no impact to credit.
- Monthly payments for orders valued $150.00 - $17,500.00 USD*.
- These payments must be attached to a debit card
- These payments are interest-bearing from 10-36% APR and may be paid in 3, 6, or 12 months, depending on the purchase amount.
- With this method, a customer's payments may be reported to a credit bureau.
- It is possible that depending on the customer's repayment behavior, that their credit score may be impacted either positively (positive repayment history could possibly impact it positively) or negatively (e.g. for missed payments).
*For example an $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.
Zip's (formerly QuadPay) installment payment platform gives you* the freedom and flexibility to get what you want now, and pay for it in four installlments. Zip determines what your spending limit is every time you place an order. Some transactions may be denied if they are above the limit for which you qualify.
For certain purchases, you may be given the option to leave a higher initial payment if the purchase price exceeds your approved limit. So, if the purchase is $150 and you have a $100 limit, Zip may give you the chance to pay $60 upfront, bringing your balance ($90) down below your limit of $100. The remaining installments will be split into three $30 payments.
For more questions and customer support please visit https://zip.co/us/contact-us
*Zip may not be available in your country.
Audio or video products you purchase from us, can be accessed in your Biofield Tuning Digital Library.
This means no matter where you are in the world, as long as you have access to the internet, you can watch and listen to all your favorite Biofield Tuning digital purchases in one easy-to-access, convenient location.
To access your Digital Library:
Click on the "Access My Digital Library" link in the footer of this website. Or click here.
*If you are in a country outside of the United States, Canada, the United Kingdom, Europe, Australia and New Zealand, and can no longer access your digital library, please reach out to us at info@biofieldtuning.com