Frequently Asked Questions

Returns

The Biofield Tuning Store accepts returns of unopened, non-sales items in the original packaging within 30 days of purchase for a refund, minus postage.

Once received, your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Please include a small note with a brief explanation with your return so that we can process your refund in a more timely manner.

Send all items to:

BIOSONA, LLC
ATTN. RETURNS DEPARTMENT ORDER #(add your order number here)
382 HERCULES DRIVE, SUITE #11
COLCHESTER, VERMONT US 05446

  • Sales items are not eligible for returns
  • Items purchased more than 30 days prior are not eligible for returns
  • Classes are not eligible for returns

It may take us up to 3 business days to process your refund request.

Once we process your request, you will immediately receive a confirmation email from us with your refund information. 

 

Once you have received the refund confirmation email from us, it may take up to 7 business days to receive the refund in your bank, credit card or PayPal  account. 

 

To confirm your refund receipt, check your bank, credit card or PayPal account.

If after 7 business days, your refund does not reflect in your account, please contact us at info@biofieldtuning.com.

We only replace items if they are defective or damaged.

If you need to exchange a defective or damaged product, contact us at info@biofieldtuning.com.

Please include a small note with a brief explanation for your exchange so that we can process your order in a more timely manner. Send all items to:

BIOSONA, LLC

ATTN. RETURNS DEPARTMENT ORDER #(add your order number here)

382 HERCULES DRIVE, SUITE #11

COLCHESTER, VERMONT US 05446

The Biofield Tuning Store accepts returns of unopened, non-sales gift items in the original packaging within 30 days of purchase for store credit (we do not give refunds on gifts).

 

If you received a Biofield Tuning product as a gift and wish to return it for store credit, please contact us at info@biofieldtuning.com.  

 

You are responsible for the cost of shipping the item back to us.  

 

Once we have received your return,  you will receive an email from us with a gift card code which can then be used in our store.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be responsible for updating you on the return.

 

To return your gift, send your item to the address below with a note explaining that you are returning the gift for store credit and why:

 

BIOSONA, LLC

382 HERCULES DRIVE, SUITE #11

COLCHESTER, VERMONT US 05446

Shipping

We ship all orders from Colchester, Vermont in the United States.

Biofield Tuning uses USPS (United States Postal Service), UPS and DHL to ship our packages.

You will find a list of shipping options for your area and the costs for each during the checkout process.

Depending on where you live you may have limited shipping provider options.

Charges vary based on the weight of your package and your shipping location.  You will find costs and options available to you during the checkout process.

Generally, orders placed after 10 am Monday-Friday will ship within 1-2 business days.

Special priority is given to express shipments but we can not guarantee that they will be shipped within 24 hours.

Once your order has shipped you will receive a confirmation email with your tracking number.

DELIVERY TIMES ARE ESTIMATED BY YOUR CHOSEN COURIER AND ARE NOT GUARANTEED. THIS IS ESPECIALLY TRUE OF USPS.

Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.

If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.

We mail most of our small orders in padded shipping envelopes and larger orders in boxes.

All maps and mats are shipped in poster tubes.

Delivery times are estimated by your chosen courier.

USPS is especially problematic, however the greatest delays are with USPS international shipments.

You may find the latest updates on USPS delays here: 

DUE TO DELAYS OF 6-8 WEEKS AND MORE, WE STRONGLY DISCOURAGE CUSTOMERS FROM CHOOSING USPS TO SHIP INTERNATIONALLY.

Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.

If you would like to know the status of your shipment, please contact USPS with your tracking number to open an investigation into its location.

Below is the average delivery time using UPS Ground Service to ship within the United States. Although these times are not guaranteed, UPS meets these estimates over 95% of the time.

If you have received a notice from your carrier saying your package was delivered but you have not received it, we recommend checking with neighbors, then following up with your carrier.

DELIVERY TIMES ARE ESTIMATED BY YOUR CHOSEN COURIER AND ARE NOT GUARANTEED. THIS IS ESPECIALLY TRUE OF USPS.

Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.

If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.

VAT & Duties

VALUE ADDED TAXES (VAT)

Biofield Tuning charges 20% United Kingdom (UK) VAT at checkout on all:

  • physical product orders valued at 135 GBP or less that ship to the UK*; and
  • digital orders placed by those with UK billing addresses

In the case of physical product orders valued at GBP 135 or more Biofield Tuning will not charge VAT on our store.

Instead, VAT will be charged by the UK Tax Authorities to the package recipient before they can receive their package.

DUTIES

Digital Orders

Duties are never owed on digital orders such as streaming videos and audio files.

Physical Orders

  • Duties are not due on physical orders (such as tuning forks, maps and accessories) valued at GBP 135 or less.
  • For physical orders valued over GBP 135, the order recipient in the UK must pay duties fees to the UK Customs Authority before they can receive their package.

Please contact the UK Customs Authority to determine which duties fees may apply to your order and how collection is handled.  If these charges are not paid as required, the shipment will be returned to us.  

Currently, Biofield Tuning does not charge our European Union (EU) customers VAT on their purchases.

All VAT and duties owed by our EU customers will be charged to them by the EU Taxing authority before they can receive their packages in the EU.

VAT and duties rates owed are calculated by each EU country based on its current tax and duty rates.

If VAT and duties fees are not paid as required, the shipment will be returned to us.