Our Most Frequently Asked Questions

Digital products such as audio* and video files have a 30-day return/exchange period.

Within 30 days if you decide you are not satisfied, we will refund your purchase.

* Audio sessions may be experienced directly via the Digital Library without downloading. Any files downloaded are not eligible for return/refund.

Video products that have been viewed multiple times are not eligible for a return/refund. Video products cannot be downloaded. If a video product includes files/assets which are downloaded, the product is not eligible for return/refund.

Please email us at returns@biofieldtuning.com regarding your inquiry for your digital product purchase.

It may take us up to 3 business days to process your refund request.

When we process your request, you will immediately receive a confirmation email with your refund information.

Once you have received the refund confirmation email, it may take up to 7 business days to receive the refunded amount to your original method of payment.

To confirm receipt of your refund, please check with your financial institution.

If after 7 business days your refund does not reflect in your account, please contact us at returns@biofieldtuning.com

You can edit or cancel certain orders on your own, without the assistance of our community support team.

Please note that editing an order will cancel the original order and will be replaced by a new order.

To see if you can edit/cancel your order:

1. Sign in to your Biofield Tuning Store account. 
2. On your Order History page, click on the order you want to Edit or Cancel.
3. Click on the “edit” or “Cancel option under Order Actions.
4. If your order is eligible for editing/canceling, follow the instructions.
5. If your order is not eligible, contact our community support team at info@biofieldtuning.com for assistance.

All packages must be opened within 30 days upon delivery to report a missing item.

We are not responsible for replacing missing items if you have not opened your package within the 30-day return window.

If an item is missing, please contact info@biofieldtuning.com for support and include photos of packaging (or video) of the entire box, the order invoice, and the items received.

We ship all orders from Colchester, Vermont in the United States.

Biofield Tuning uses USPS (United States Postal Service), UPS and DHL to ship our packages.

Your cart will automatically evaluate your shipping provider options based on your shipping destination and what you order. During the checkout process, you will find a list of shipping provider options for your shipping destination and the costs for each option.

Depending on your shipping destination and the amount of your order, you may have limited shipping provider options.

DHL Express/Worldwide

DHL Express, specializes in time-definite, international express shipping with a focus on speed and reliability, using its own dedicated air and ground network. For more information about this service, please visit DHL Express - Fast. Door-to-Door. Courier Delivered - United States of America

Free shipping is valid only for orders shipped via USPS standard ground shipping in the continental United States.

If USPS Priority is selected at checkout and is eligible for free shipping, orders will still be shipped using USPS standard ground shipping.

• Shipping costs over $30 USD are not eligible.
• Free shipping cannot be combined with other promotions or discounts.

Charges vary based on the weight of your package and your shipping destination.  You will find costs and options available to you during the checkout process.

Generally, orders placed after 10 am Monday-Friday will ship within 1-2 business days.

Special priority is given to express shipments but we can not guarantee that they will be shipped within 24 hours.

Once your order has shipped you will receive a confirmation email with your tracking number.

DELIVERY TIMES ARE ESTIMATED BY YOUR CHOSEN COURIER AND ARE NOT GUARANTEED. THIS IS ESPECIALLY TRUE OF USPS.

Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.

If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.

We mail most of our small orders in padded shipping envelopes and larger orders in boxes.

All maps and mats are shipped in poster tubes.

Order Status

Once an order leaves our warehouse, Biofield Tuning cannot change its status or destination.

To check on a shipment in transit, please contact your selected carrier with your tracking number to open an investigation.

Delivered but Not Received

If tracking shows Delivered but you don’t have the package, please:

1. Check with neighbors and any secure areas (porch, mailbox, building office).

2. Allow up to 5 business days after the delivery scan—couriers sometimes mark a package delivered early.

If You Purchased Premium Shipping Protection

If the parcel is deemed lost by the carrier (after the 5-business-day window) or arrives damaged:

• Email info@biofieldtuning.com with subject “Premium Shipping Protection.”

• Include your order number and photos (for damage claims).

• Our team responds within 24–48 hours.
  
  See full policy & pricing: Shipping Insurance details →

If You Did Not Purchase Premium Shipping Protection

You will need to open a claim with the courier based on their policies and timelines. Please note:

• Courier resolutions can take 6–8 weeks and reimbursement is not guaranteed.

• If the courier provides GPS/photo proof or documentation showing delivery to your address, a secure location, or a neighbor, we are not able to replace or refund the order.

• Adding Premium Shipping Insurance is the fastest, most reliable way to safeguard your shipment.
  
  Learn more here: Shipping Insurance details

Biofield Tuning currently sells all of its products to the following countries:

• United States, Puerto Rico & U.S. Territories
• Australia
• Canada
• European Union
• Hong Kong
• Jamaica
• Iceland
• New Zealand
• Norway
• South Africa
• Switzerland
• United Kingdom

We currently do not ship outside of these markets.

However, our digital products (such as audio files, video files and digital classes) may be available to purchase in other markets.

We are not responsible for orders shipped to an incorrect address due to customer error. 

Of the three carriers we use (USPS, DHL and UPS) only USPS (United States Postal Service) can ship to PO boxes.

If you would like to ship with UPS or DHL, you will need to supply a non-PO Box address.

If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.

What is Premium Shipping Protection?

An optional add-on at checkout that covers loss or damage of physical goods. Please reach out to info@biofieldtuning.com to report your order concern.

See full policy & pricing: Shipping Insurance details  →

How much does it cost?

Pricing scales with your order value and starts at $1.95. For example:

• Orders under $100 → $1.95

• $100–$200 → $2.95

• $200–$300 → $3.95

• $300–$400 → $4.95

• $400–$500 → $5.95

• $500+ → $9.95
  
  Only physical goods are insured (not classes, videos, or audio).
  
  

What’s covered?

• Packages lost in transit (including “delivered” scans in which the parcel does not arrive after 5 business days).

• Packages damaged in transit (bent, broken, deformed, or contents missing due to an opened box).
  
  

What’s not covered?

• Address errors, refused deliveries, or customs fees.

• Transit delays not classified as lost.

• Unshipped/unfulfilled orders due to inventory or processing delays.

• Requests to leave packages unattended (porch/mailbox, etc.).
  
  

How do I file a claim?

If you purchased protection:

Please wait up to 5 business days after a "delivered" scan before reporting a lost parcel.  Email info@biofieldtuning.com with subject Premium Shipping Protection and include your order number and photos (for damage). We reply within 48 hours. A member of our team will confirm receipt of your email.  Please allow up to 3 business days for response and resolution.

I didn’t add protection—what happens if my order is lost or damaged?

Biofield Tuning is not responsible for lost, stolen, or damaged packages if Premium Shipping Protection is not selected at checkout. 

Can I remove or refund insurance after checkout?

Premium Shipping Protection is non-refundable once the order is placed.

Learn more: Shipping Insurance details  →

If you arrange for a third party to concierge an order for you, your are responsible for:

• Ensuring the security of the delivery location
• Monitoring delivery and retrieving packages promptly
• Coordinating directly with the third party
• Understanding that the carrier's confirmation of delivery to the address you provided constitutes proof of successful fulfillment for the purposes of any dispute or chargeback.

Our responsibility ends once the carrier confirms delivery to the address provided at checkout.

All cart totals are inclusive of VAT unless otherwise shown in your shopping cart. VAT will be applied at the prevailing rate as required by each country’s laws and regulations. The laws and regulations are based on the shipping address.

Custom and tax policies vary by country, and we do not control the customs and taxes countries impose on orders. For additional details regarding custom and tax policies in your area we recommend reaching out to your country's taxation and customs department. 
 
Custom and tax charges are calculated based on the original value of the items in an order, not the sale price. These policies are created by your country's taxation and customs department. 

Shop Pay is an express checkout option designed to enhance the shopping experience on Shopify-powered stores. It allows customers to save their email, credit card, and shipping information for faster and more convenient checkouts.

What are the benefits of using Shop Pay?

• Streamlined Checkout: Saves payment and shipping information for quicker future purchases.
• Secure Data Storage: Stores customer information securely on Shopify’s PCI-compliant servers.
• Order Tracking Management: Integrates with the Shop App for real-time order tracking.
• Support for Pickup and Delivery Options: Offers in-store pickup or local delivery during checkout.
• Enhanced Customer Experience: Reduces cart abandonment and supports multiple languages.

For comprehensive information on Shop Pay, the best resource is the Shop Help Center. You can find detailed information on setting up Shop Pay, managing settings, and understanding features.

To avoid using Shop Pay, G Pay, or other express checkout options, and to select a manual payment method, please follow these steps:

1. At your cart, click on “Checkout”.
2. When the Shop Pay “Confirm it’s You” window appears, click the “X” to close the window. Do not enter any code, and ignore any text that may have been sent to your phone or email.
3. Scroll down the page and click “Continue to Shipping”.
4. Select your preferred shipping method (if applicable).
5. Scroll down and click on “Continue to Payment”.
6. Click on and select your preferred method of payment (Credit card, PayPal, etc.).
7. Complete your order.

For comprehensive information on Shop Pay, the best resource is the Shop Help Center. You can find detailed information on setting up Shop Pay, managing settings, and understanding features.

Shop Pay Installments allow US residents paying in US dollars to pay for their purchases over time, making larger expenses more manageable.

Key details about Shop Pay Installments:

• Interest-Free Payments: Split purchases between $50 and $999.99 into four bi-weekly, interest-free payments.
• Monthly Installments: For purchases between $150 and $20,000, opt for monthly payments over 3, 6, or 12 months with interest rates from 0% to 36% APR.
• No Impact on Credit Score: Applying does not affect credit scores, but monthly plans may be reported to credit bureaus.
• Convenient Reminders: Receive email and SMS reminders before each payment is due.
• Eligibility: Available to U.S. residents over 18, paying in USD, and powered by Affirm..

The Shop App is a digital shopping assistant developed by Shopify to enhance the online shopping experience for both consumers and merchants. It integrates with Shopify-powered stores to streamline checkout, track orders, provide personalized recommendations, and help customers discover local businesses.

What are the key features of the Shop App?

• Streamlined Checkout: Integrates with Shop Pay for quick and easy purchases, reducing cart abandonment.
• Order Tracking: Allows real-time tracking of orders, reducing the need for customer support inquiries.
• Personalized Recommendations: Suggests products based on shopping history to encourage repeat purchases.
• Local Business Discovery: Helps customers find and support nearby stores, benefiting small and independent businesses.

Audio or video products you purchase from us, can be accessed in your Biofield Tuning Digital Library.

This means no matter where you are in the world, as long as you have access to the internet, you can watch and listen to all your favorite Biofield Tuning digital purchases in one easy-to-access, convenient location.

To access your Digital Library:

Click on the "Access My Digital Library" link in the footer of this website.  Or click here.

*If you are in a country outside of the United States, Canada, the United Kingdom, Europe, Australia and New Zealand, and can no longer access your digital library, please reach out to us at info@biofieldtuning.com