Frequently Asked Questions

Installment Payments

Zip (formerly QuadPay) determines what your spending limit is every time you place an order. Some transactions may be denied if they are above the limit for which you qualify.

For certain purchases, you may be given the option to leave a higher initial payment if the purchase price exceeds your approved limit. So, if the purchase is $150 and you have a $100 limit, Zip may give you the chance to pay $60 upfront, bringing your balance ($90) down below your limit of $100. The remaining installments will be split into three $30 payments.

Returns

PHYSICAL PRODUCTS

The Biofield Tuning Store accepts returns of unopened physical items, in the original packaging, within 30 days of purchase for a refund, minus postage.

Once received, your refund will be processed, and a credit will be applied to your original method of payment.

Please include a small note with a brief explanation with your return so that we can process your refund in a timely manner.

Send all items to:

BIOSONA, LLC

ATTN. RETURNS DEPARTMENT ORDER #(add your order number here)

382 HERCULES DRIVE, SUITE #11

COLCHESTER, VERMONT US 05446

DIGITAL PRODUCTS

In the event you purchase a digital item such as an audio session or video and are not satisfied, we will refund your purchase. However, many people report that the more they listen to a virtual audio/video session, the more benefits they derive from it.

Please remember, we do suggest waiting three days or so between sessions as they can be potent and in some cases create a detox response).


  • Any item purchased more than 30 days prior is not eligible for return. 
  • All course tuition is non-refundable. (Course funds are fully transferable if a request is received 10 days prior to the course start date. If a transfer request is made less than 10 days prior to the course start date, your tuition will be considered forfeit and is neither transferable nor refundable).

It may take us up to 3 business days to process your refund request. 

Once we process your request, you will immediately receive a confirmation email with your refund information. 

Once you have received the refund confirmation email, it may take up to 7 business days to receive the refund in your bank, credit card or PayPal  account. 

To confirm the receipt of your refund please, check your bank, credit card or PayPal account.

If after 7 business days, your refund does not reflect in your account, please contact us at info@biofieldtuning.com.

PHYSICAL PRODUCTS

In the rare instance your item arrives defective or damaged we will replace the item.  Should this happen, please  contact us at info@biofieldtuning.com.

DIGITAL PRODUCTS

Digital products (audio/video sessions) can be returned for a refund if dissatisfied, or exchanged on a case-by-case basis. Please email us at info@biofieldtuning.com regarding your inquiry regarding your digital product purchase.

The Biofield Tuning Store accepts returns of unopened gift items in the original packaging within 30 days of purchase for store credit or a return of funds to the original method of payment.).

If you received a Biofield Tuning product as a gift and wish to return it for store credit, please contact us at info@biofieldtuning.com.  

You are responsible for the cost of shipping the item back to us.  Please include a small note with a brief explanation with your return so that we can process your refund in a timely manner.

Send all items to:

BIOSONA, LLC

ATTN. RETURNS DEPARTMENT ORDER #(add your order number here)

382 HERCULES DRIVE, SUITE #11

COLCHESTER, VERMONT US 05446 

Once we have received your return,  you will receive an email from us with a gift code which can then be used in our store.

Shipping

We ship all orders from Colchester, Vermont in the United States.

Biofield Tuning uses USPS (United States Postal Service), UPS and DHL to ship our packages.

You will find a list of shipping options for your area and the costs for each during the checkout process.

Depending on where you live you may have limited shipping provider options.

Charges vary based on the weight of your package and your shipping location.  You will find costs and options available to you during the checkout process.

Generally, orders placed after 10 am Monday-Friday will ship within 1-2 business days.

Special priority is given to express shipments but we can not guarantee that they will be shipped within 24 hours.

Once your order has shipped you will receive a confirmation email with your tracking number.

DELIVERY TIMES ARE ESTIMATED BY YOUR CHOSEN COURIER AND ARE NOT GUARANTEED. THIS IS ESPECIALLY TRUE OF USPS.

Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.

If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.

We mail most of our small orders in padded shipping envelopes and larger orders in boxes.

All maps and mats are shipped in poster tubes.

Delivery times are estimated by your chosen courier.

USPS is especially problematic, however the greatest delays are with USPS international shipments.

You may find the latest updates on USPS delays here: 

DUE TO DELAYS OF 6-8 WEEKS AND MORE, WE STRONGLY DISCOURAGE CUSTOMERS FROM CHOOSING USPS TO SHIP INTERNATIONALLY.

Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.

If you would like to know the status of your shipment, please contact USPS with your tracking number to open an investigation into its location.

Below is the average delivery time using UPS Ground Service to ship within the United States. Although these times are not guaranteed, UPS meets these estimates over 95% of the time.

If you have received a notice from your carrier saying your package was delivered but you have not received it, we recommend checking with neighbors, then following up with your carrier.

DELIVERY TIMES ARE ESTIMATED BY YOUR CHOSEN COURIER AND ARE NOT GUARANTEED. THIS IS ESPECIALLY TRUE OF USPS.

Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.

If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.

VAT & Duties

VALUE ADDED TAXES (VAT)

Biofield Tuning charges 20% United Kingdom (UK) VAT at checkout on all:

  • physical product orders valued at 135 GBP or less* that ship to the UK; and
  • digital orders placed by those with UK billing addresses

* VAT is also charged on shipping fees for orders in which products purchased are valued at 135 GBP or less.

In the case of physical product orders valued at GBP 135 or more Biofield Tuning will not charge VAT on our store. Instead, VAT will be charged by the UK Tax Authorities to the package recipient before they can receive their package.

DUTIES

Digital Orders

Duties are never owed on digital orders such as streaming videos and audio files.

Physical Orders

  • Duties are not due on physical orders (such as tuning forks, maps and accessories) valued at GBP 135 or less.
  • For physical orders valued over GBP 135, the order recipient in the UK must pay duties fees to the UK Customs Authority before they can receive their package.

Please contact the UK Customs Authority to determine which duties fees may apply to your order and how collection is handled.  If these charges are not paid as required, the shipment will be returned to us.  

Currently, Biofield Tuning does not charge our European Union (EU) customers VAT on their purchases.

All VAT and duties owed by our EU customers will be charged to them by the EU Taxing authority before they can receive their packages in the EU.

VAT and duties rates owed are calculated by each EU country based on its current tax and duty rates.

If VAT and duties fees are not paid as required, the shipment will be returned to us.