Frequently Asked Questions

Installment Payments

Zip (formerly QuadPay) determines what your spending limit is every time you place an order. Some transactions may be denied if they are above the limit for which you qualify.

For certain purchases, you may be given the option to leave a higher initial payment if the purchase price exceeds your approved limit. So, if the purchase is $150 and you have a $100 limit, Zip may give you the chance to pay $60 upfront, bringing your balance ($90) down below your limit of $100. The remaining installments will be split into three $30 payments.

As of March 2021, Zip operates in the United States, the United Kingdom, Australia and New Zealand.

Returns

In order to initiate a return/refund, please email us at RETURNS@BIOFIELDTUNING.COM 

The following information must be included in your email:

  • Your full name
  • The order number for the item/items you wish to return
  • The email address you used to purchase the items in our store
  • All of the items you would like to return
  • The reason for returning the items

 We CANNOT process returns/refunds without first receiving this information from you at the above email address.

Once we have received your email, we will respond with instructions on how to move forward.

Please note, it may take up to 15 business days to process a refund.

PHYSICAL PRODUCTS

For Returns Originating Within the United States

The Biofield Tuning Store accepts returns of physical items, in the original packaging, within 30 days of purchase for a refund, minus postage.

To begin the return process please see "How to Initiate a Refund/Return" in this FAQ section.

For Returns Originating Outside of the United States

Although the Biofield Tuning store will accept returns of physical items, in the original packaging, within 30 days of purchase for a refund, we DO NOT provide return shipping labels.

The customer will be liable for the shipping costs of returning physical goods to us.

  

To begin the return process please see "How to Initiate a Refund/Return" in this FAQ section.

DIGITAL PRODUCTS

For Domestic & International Orders

In the event you purchase a digital item such as an audio session or video and are not satisfied, we will refund your purchase. However, many people report that the more they listen to a virtual audio/video session, the more benefits they derive from it.

Please remember, we do suggest waiting three days or so between sessions as they can be potent and in some cases create a detox response).


  • Any item purchased more than 30 days prior is not eligible for return. 
  • All course tuition is non-refundable. (Course funds are fully transferable if a request is received 10 days prior to the course start date. If a transfer request is made less than 10 days prior to the course start date, your tuition will be considered forfeit and is neither transferable nor refundable).

It may take us up to 3 business days to process your refund request. 

Once we process your request, you will immediately receive a confirmation email with your refund information. 

Once you have received the refund confirmation email, it may take up to 7 business days to receive the refund in your bank, credit card or PayPal  account. 

To confirm the receipt of your refund please, check your bank, credit card or PayPal account.

If after 7 business days, your refund does not reflect in your account, please contact us at returns@biofieldtuning.com

PHYSICAL PRODUCTS

In the rare instance your item arrives defective or damaged we will replace the item.  Should this happen, please  contact us at returns@biofieldtuning.com .

DIGITAL PRODUCTS

Digital products (audio/video sessions) can be returned for a refund if dissatisfied, or exchanged on a case-by-case basis. Please email us at returns@biofieldtuning.com regarding your inquiry regarding your digital product purchase.

The Biofield Tuning Store accepts returns of unopened gift items in the original packaging within 30 days of purchase for store credit or a return of funds to the original method of payment.).

If you received a Biofield Tuning product as a gift and wish to return it for store credit, please contact us at returns@biofieldtuning.com.  

You are responsible for the cost of shipping the item back to us.  Please include a small note with a brief explanation with your return so that we can process your refund in a timely manner.

Send all items to:

BIOSONA, LLC

ATTN. RETURNS DEPARTMENT ORDER #(add your order number here)

382 HERCULES DRIVE, SUITE #11

COLCHESTER, VERMONT US 05446 

Once we have received your return,  you will receive an email from us with a gift code which can then be used in our store.

Shipping

We ship all orders from Colchester, Vermont in the United States.

Biofield Tuning uses USPS (United States Postal Service), UPS and DHL to ship our packages.

You will find a list of shipping options for your area and the costs for each during the checkout process.

Depending on where you live you may have limited shipping provider options.

Charges vary based on the weight of your package and your shipping location.  You will find costs and options available to you during the checkout process.

Generally, orders placed after 10 am Monday-Friday will ship within 1-2 business days.

Special priority is given to express shipments but we can not guarantee that they will be shipped within 24 hours.

Once your order has shipped you will receive a confirmation email with your tracking number.

DELIVERY TIMES ARE ESTIMATED BY YOUR CHOSEN COURIER AND ARE NOT GUARANTEED. THIS IS ESPECIALLY TRUE OF USPS.

Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.

If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.

We mail most of our small orders in padded shipping envelopes and larger orders in boxes.

All maps and mats are shipped in poster tubes.

Delivery times are estimated by your chosen courier.

USPS is especially problematic, however the greatest delays are with USPS international shipments.

You may find the latest updates on USPS delays here: 

DUE TO DELAYS OF 6-8 WEEKS AND MORE, WE STRONGLY DISCOURAGE CUSTOMERS FROM CHOOSING USPS TO SHIP INTERNATIONALLY.

Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.

If you would like to know the status of your shipment, please contact USPS with your tracking number to open an investigation into its location.

Below is the average delivery time using UPS Ground Service to ship within the United States. Although these times are not guaranteed, UPS meets these estimates over 95% of the time.

Brokerage Fees consist of numerous fees, but the fees listed below (Entry Prep Fees and Bond Fees) are the ones most likely to be applied to your order over and above our shipping charges. (Note that US Postal Service does not have to charge you Brokerage Fees.)

Entry Preparation Fees: fees charged by UPS to take your package(s) through customs. These fees are on packages shipped STANDARD (Ground) to Canada. If you use UPS Express or Expedited, there are no entry prep fees. These fees are charged by UPS to take your package(s) through Customs. If you can take the package through Customs yourself, you can avoid this fee.

To avoid the Entry Preparation Fees, you can take your package(s) through Customs yourself. You will have to go to the port's UPS Customs Warehouse nearest you, pick up the paperwork on the box, take it through Customs, then return to the warehouse to get your package(s). Call UPS at 1-800- PICK-UPS after you receive a Quantum View email from UPS with your tracking number. Tell them you would like to clear the package(s) through Customs yourself. Have the tracking number handy. They will give you further instructions.

Please Look Up the Location of UPS Customs Warehouses Near You: Vancouver, Calgary, Winnipeg, Toronto, Ottawa, Fort Erie, Windsor and Hamilton.

Rates for Entry Preparation Fees are based on the value of the shipment and do not include applicable duties or taxes which are also your responsibility. All rates are in Canadian funds.

If you have received a notice from your carrier saying your package was delivered but you have not received it, we recommend checking with neighbors, then following up with your carrier.

DELIVERY TIMES ARE ESTIMATED BY YOUR CHOSEN COURIER AND ARE NOT GUARANTEED. THIS IS ESPECIALLY TRUE OF USPS.

Biofield Tuning is unable to assist customers with order status once an order has left our warehouse.

If you would like to know the status of your shipment, please contact your chosen carrier with your tracking number to open an investigation into its location.

Biofield Tuning currently sells all of its products to the following countries:

  • United States & Puerto Rico
  • Australia
  • Canada
  • European Union
  • Hong Kong
  • Mexico
  • New Zealand
  • South Africa
  • Switzerland
  • United Kingdom

We currently do not ship to the rest of the world, but are able to sell our digital products (such as audio files, video files and digital classes and all other products that do not require shipping) to all other countries except:

  • Belarus
  • Brazil
  • China
  • Colombia
  • Iceland
  • Indonesia
  • Peru
  • Russia
  • Saudi Arabia
  • Serbia
  • South Korea
  • Turkey
  • Uruguay

VAT & Duties

VALUE ADDED TAXES (VAT)

Biofield Tuning charges 20% United Kingdom (UK) VAT at checkout on all:

  • physical product orders (such as tuning forks, maps and accessories) that ship to the UK; and
  • digital orders (such as streaming videos and audio files) placed by those with UK billing addresses

DUTIES

Digital Orders

Duties are not owed on digital product orders.

Physical Orders

  • Duties are not owed on physical product orders (such as tuning forks, maps and accessories) valued at GBP 135 or less.
  • For physical orders valued over GBP 135, the appropriate duties fees are charged upon checkout.

VALUE ADDED TAXES (VAT)

Digital Orders

Biofield Tuning charges VAT on all digital orders (such as streaming videos and audio files) billed to customers in the EU.

Physical Orders

Biofield Tuning charges VAT on all physical product orders shipped to countries in the EU.


DUTIES

Digital Orders

Duties are not owed on digital product orders.

Physical Orders

  • Duties are not owed on physical product orders (such as tuning forks, maps and accessories) valued at EU 150 or less.
  • For physical orders valued over EU 150, the appropriate duties fees are charged upon checkout.